iBike values your privacy and takes great care protecting the information you provide us.
COLLECTION OF PERSONAL INFORMATION
When you create an account with iBike, the personal information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased via the iBike website
- To communicate with you during the delivery process of the product and for customer support purposes
- To optimise the site and your shopping experience
iBike will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to iBike for this purpose.
SECURITY OF YOUR PERSONAL INFORMATION
We assure you that all information we collect will be safely and securely stored.
We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
When purchasing from iBike, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.
DISCLOSURE OF PERSONAL INFORMATION
We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from iBike website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
iBike is committed to complying with the Privacy Act.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe that your privacy has been breached by iBike, you can contact us at firstname.lastname@example.org and all attempts will be made to resolve the matter.
COLLECTION OF COMPUTER DATA
When you visit the iBike website, whether as an account holder or a visitor, our servers automatically records the information that your browser captures whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don't treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
For all online purchases, you may have the chance to be randomly selected to take part in an ID check to help prevent fraudulent card and account activity.
Agreeing with the terms when purchasing, if you are randomly selected, our security team may require a screenshot or photo of your iBike transaction as shown on your internet banking account transaction showing both the iBike name as well as the total amount paid.
With this we can confirm that you are the account holder and no fraudulent or unauthorised activity has taken place.
Once we receive the confirmation, your order will be processed and shipped as soon as possible. If we do not receive the confirmed information within five working days your order will be cancelled and you will receive a full refund.